Accelerating Digital Transformation for Insurers

While digital transformation was significant even before the pandemic, its need has only been accentuated by the fast-changing business scenarios. Insurers need to adopt new-age digital solutions at scale and speed to cater to increasingly digital-first touchpoints and fulfil customer obligations with minimal handoffs and paperwork.

Most insurers still run legacy systems that are heavily customized. These behemoths slow down processing and do not provide the required flexibility and agility to improve service experience, speed-to-market, and customer experience. They are expensive to maintain and result in huge tech debts, disparate infrastructure, and significantly expensive process breakdowns. Traditional insurers are also being surpassed by the younger, nimble, and digital tech backed companies.